The hired person will be assigned to Glovoapp Georgia LLC.

Please review the information about Glovo’s culture and values and make sure that you demonstrate them:  https://about.glovoapp.com/culture-and-values/ 

Main Duties and Responsibilities

• Assist users (customers, couriers and partners) with their requests via Chat, E-mail or Calls (handle inbound/outbound
• calls if needed)
• Provide clear information to the user
• Communicate and deliver the best experience to our users
• Take ownership of the case

Education & Professional Experience

• Higher education
• Trainings in customer service is preferable
• Experience in customer service and working with databases highly desirable

Other Requirements

• Fluency in Armenian, English and good knowledge of Georgian; knowledge of Russian will be considered as an advantage
• Problem solving skills and proactive attitude
• Strong sense of responsibility
• Customer focus
• Capacity to work with tech products and to understand Glovo’s value proposition
• Ability to face difficult situations and keep focus in stressful environment
• Ability to focus on multiple tasks in parallel
• Flexibility as we work in shifts (including night shifts and split shifts)
• Ability to ensure stable internet connection through LAN cable.
• Empathy
• Effective communication skills & emotional stability
• Ability to work with the team and adapt changes with ease
• Good PC skills are a must

How to Apply / Additional Information

If you feel you have the required skills and experience to fulfill this role please send your CV to the following e-mail address: project1@hr.ge

Only Short Listed candidates will be contacted.